All, We’ve been working on a program behind the scenes here at eBay that I’m hoping will help promote all of the great online sellers that are embracing social media tools as a way to augment their presence online, ultimately promoting their stores and sales. It’s something that we’re hoping to build upon over the coming months so I&#…  Read More →

Melinda Jackson of RRBradio interviewed me at eBay: On Location Dallas a few weeks ago and just posted the resulting footage up over on her blog … We talk about the eBayOL events, the history of eBay Ink and the possible future developments to the corporate blog… Here you go. Cheers, RBH  Read More →

The eBay Android app is now available for free at the Android Market and can be downloaded by searching “eBay” from the Android Market on your handset. In addition to traditional type search, the eBay application – like most Android apps – comes enabled with speech-to-text voice search. Simply tap the microphone button near the search bar and say what you’re searching for. The app will then automatically search... 

As I first reported here on Ink back in September , designer Narciso Rodriguez and eBay are introducing the Narciso Rodriguez for eBay Collection , available for purchase starting February 15 at 9:00AM PST (to make sure people are aware of the launch date… there’s even a countdown clock right there on the site ). The eight-piece limited-edition collection is made from imported Italian fabrics, and bears Rodriguez’s signature streamlined... 

eBay Motors today launched an online shopping experience for new vehicles, giving auto dealers and manufacturers an alternative channel to market inventory to local buyers. This new car option, powered by online auto-buying platform Zag , allows franchise dealers to target a highly-qualified group of local consumers ready to purchase a new vehicle in a no-haggle environment. Through this new car offering, more than 2,600 certified Zag dealers... 

You can see my initial coverage of the “Garden by eBay” by clicking HERE . Given the opportunity to spend some time with the entire team behind the eBay Garden project, I thought it would be great to capture some candid conversations about their time together, the project they’ve been working on, and what it means for them to be working at eBay. What I got was an incredibly refreshing, candid  Read More →

All, I’m still answering specific questions through email and comments here on Ink but in the meantime, I wanted to share a little sneak peak into what is happening behind the scenes. In addition to our usual Customer Service call center and PR efforts around news like this, we have also established two dedicated Communications rooms to allow for real-time collaboration across social media platforms and chat rooms …  Read More →

This twitter session contains non-GAAP measures relating to the company’s performance. You can find the reconciliation of those measures to the nearest comparable GAAP measures here . This Twitter session may make forward-looking statements relating to our future performance that are based on our current expectations, forecasts and assumptions and involve risks and uncertainties. These statements include, but are not limited to, statements regarding... 

eBay Inc. announced earnings for Q4 and full year ended December 31, 2009. Fourth-quarter revenue was $2.4 billion, up 16% from the same period last year. This includes the $112 million in revenue from Skype during the period that we still fully owned it. The year-over-year increase was attributed primarily to “excellent growth in PayPal and StubHub and improvement in growth rates in the core eBay business, as well as the positive impact... 

According to the fifth annual NRF Foundation/American Express Customers’ Choice survey , eBay is ranked #12 overall for customer service in 2009 (up 2 from #14 in 2008). The NRF Foundation/American Express 2009 Customer Service survey was designed to gauge consumer attitudes toward retailers’ customer service and to provide a listing of the top customer service retailers. The survey, which polled 8,600 consumers, was conducted by consumer... 

Every company can point to a handful of employees and truly call them experts in their field. The best of the best. I think Dennis Goedegebuure is one of those people at eBay . I’ve had the pleasure of working with Dennis on a few projects over the past two years and I’ve attended more than one of his presentations dedicated to Search Engine Optimization (SEO). So when I saw his in-depth interview on  Read More →

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People never cease to amaze me. At a time that sees everyone tightening their budgets and thinner in the wallet, eBay buyers and sellers raised a record $50 million for U.S. and U.K. non-profit organizations in 2009 – a 17% jump since last year. Users have contributed an amazing $162 million to their favorite causes through eBay Giving Works since 2003. Every little bit helps While funds raised by nonprofits are at an all-time low, this... 

I wanted to share a couple of videos that ran today on CNBC . The first features eBay CEO, John Donahoe, discussing eBay’s take on Black Friday activity in the marketplace and PayPal ’s role in that. He also talks about m-commerce, and the early successes of the eBay Mobile application … The second features PayPal president, Scott Thompson, discussing the 20% growth  Read More →