The eBay Android app is now available for free at the Android Market and can be downloaded by searching “eBay” from the Android Market on your handset. In addition to traditional type search, the eBay application – like most Android apps – comes enabled with speech-to-text voice search. Simply tap the microphone button near the search bar and say what you’re searching for. The app will then automatically search... 

eBay Motors today launched an online shopping experience for new vehicles, giving auto dealers and manufacturers an alternative channel to market inventory to local buyers. This new car option, powered by online auto-buying platform Zag , allows franchise dealers to target a highly-qualified group of local consumers ready to purchase a new vehicle in a no-haggle environment. Through this new car offering, more than 2,600 certified Zag dealers... 

You can see my initial coverage of the “Garden by eBay” by clicking HERE . Given the opportunity to spend some time with the entire team behind the eBay Garden project, I thought it would be great to capture some candid conversations about their time together, the project they’ve been working on, and what it means for them to be working at eBay. What I got was an incredibly refreshing, candid  Read More →

eBay has teamed up with RecycleBank , the country’s premier recycling and loyalty program, to reward consumers for recycling and reusing what already exists in the world today. RecycleBank rewards people for positive green actions (currently the recycling of trash and electronics) and seeks to create a greener economy with key partners across the U.S. In just five years, the model has proven its success; on average, recycling volumes increase... 

All, I’m still answering specific questions through email and comments here on Ink but in the meantime, I wanted to share a little sneak peak into what is happening behind the scenes. In addition to our usual Customer Service call center and PR efforts around news like this, we have also established two dedicated Communications rooms to allow for real-time collaboration across social media platforms and chat rooms …  Read More →

The following video was recorded earlier today at eBay’s Customer Service HQ in Salt Lake City, Utah. Andrew Chase (aka @ebay_andy ) has joined me on past podcasts to help answer seller questions around previous announcements we’ve made in the marketplace. I find him an extremely knowledgeable and unsung hero for our community – similar to a number of Customer Service folks out in  Read More →

All, I was able to spend some time with Dinesh Lathi, VP of Buyer and Seller Experience at eBay, to discuss the news coming out of today’s Seller Release (eBaySR) in more detail. I did my best to anticipate some of the more challenging questions that may be on Ink reader’s minds and posed them to Dinesh (I realize you’ll have a ton more… and I’m happy to ask those too). What follows is a…  Read More →

eBay announced some significant changes to the selling and buying experience in the US marketplace today. Beginning March 30, sellers across the board will be able to experience lower up-front cost (in some instances zero up-front cost) when listing items on ebay.com . Here’s a look at what’s new for sellers and buyers: New standard rates
… For sellers who list items occasionally, new “eBay Everyday” rates are available. Auction-style... 

Every time I think I’ve seen it all, the power of the individual, coming together with their fellow man/woman, comes face-to-face with my expectations and blows them out of the water. I received a very brief but powerful email overnight that contained two statistics I wanted to share with all of you. eBay A reminder that you can buy, sell and/or donate items via …  Read More →

For those of you who don’t know, my previous “job” (I put the term in quotes because neither feel like your typical job) was acting as a kind of A&R agent for independent producers on a network called Mevio (then called PodShow). As a result, I still find myself following the hundreds of shows of people that have become friends…  Read More →

Every company can point to a handful of employees and truly call them experts in their field. The best of the best. I think Dennis Goedegebuure is one of those people at eBay . I’ve had the pleasure of working with Dennis on a few projects over the past two years and I’ve attended more than one of his presentations dedicated to Search Engine Optimization (SEO). So when I saw his in-depth interview on  Read More →

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eBay released more figures today regarding transactions made on the online marketplace over the Black Friday / Cyber Monday shopping period. The number of transactions on Cyber Monday increased by approximately 35% over Black Friday with each day yielding more than 1 million transactions. Communities that made the most purchases on eBay Black Friday: • Santa Clara, CA (ZIP 95054) • Miami, FL (ZIP 33166) • Alpharetta, GA (ZIP 30022) •... 

I wanted to share a couple of videos that ran today on CNBC . The first features eBay CEO, John Donahoe, discussing eBay’s take on Black Friday activity in the marketplace and PayPal ’s role in that. He also talks about m-commerce, and the early successes of the eBay Mobile application … The second features PayPal president, Scott Thompson, discussing the 20% growth  Read More →