Things are starting to come together nicely here at the first eBay: On Location in Atlanta. There are a lot of people around me working hard setting up for the Welcome reception. I thought I’d throw up a handful of pics of things getting put together. I’ll be live-blogging throughout the weekend and you can follow the whole conversation on Twitter using the #eBayOL hashtag. Cheers, RBH  Read More →

Snuck into a presentation @Tallboy6 , eBay CEO John Donahoe, was giving to MIT Sloan Fellows to grab a quick pic… John Donahoe talks to MIT Sloan Fellows OK. Back to it. Cheers, RBH  Read More →

I’ve covered the Innovation Demo Expo here at eBay for a couple of years now and yesterday’s event was the best one yet. The internal event is designed to encourage eBay employees to come up with new and innovative ideas that would benefit eBay buyers and sellers. There have been a few apps and technologies that came out of this event – most notable being the eBay iPhone application. I was lucky enough to walk through the expo... 

As you know I was lucky enough to attend the Bloom Energy launch event yesterday at eBay Inc. in-person. In addition to covering the event on Twitter , I managed to capture some of the proceedings with my Flipcam. I’ll update this page with additional clips as I upload them to our YouTube channel. Cheers, RBH  Read More →

This morning, eBay hosted the unveiling of a new, state-of-the-art technology at its PayPal campus in San Jose. It’s called the Bloom Energy Server (or “Bloom Box”), and some are saying it will revolutionize the world. Developed by Bloom Energy Corporation , the Bloom Energy Server is an SUV-sized box that corporations install outside their buildings to generate their own electricity from almost any fuel source. Bloom Energy... 

You can see my initial coverage of the “Garden by eBay” by clicking HERE . Given the opportunity to spend some time with the entire team behind the eBay Garden project, I thought it would be great to capture some candid conversations about their time together, the project they’ve been working on, and what it means for them to be working at eBay. What I got was an incredibly refreshing, candid  Read More →

eBay has launched a new initiative to help “sow the seeds of innovation” with community input on new products and features before they go live on the site. The “Garden by eBay” is a new area on eBay.com that allows community members to try out new products and features and give the team working on the initiative feedback on suggested improvements and changes. The experimental space was designed to encourage eBay users to contribute to... 

All, I’m still answering specific questions through email and comments here on Ink but in the meantime, I wanted to share a little sneak peak into what is happening behind the scenes. In addition to our usual Customer Service call center and PR efforts around news like this, we have also established two dedicated Communications rooms to allow for real-time collaboration across social media platforms and chat rooms …  Read More →

The following video was recorded earlier today at eBay’s Customer Service HQ in Salt Lake City, Utah. Andrew Chase (aka @ebay_andy ) has joined me on past podcasts to help answer seller questions around previous announcements we’ve made in the marketplace. I find him an extremely knowledgeable and unsung hero for our community – similar to a number of Customer Service folks out in  Read More →

All, I was also able to spend some time with Lynda Talgo, Senior Director of Resolutions at eBay , to discuss the eBay Buyer Protection news coming out of today’s Seller Release in more detail. What follows is a 3-part, face-to-face with Lynda in the lobby of the Community building at San Jose HQ. Again, like the video conversation with Dinesh , I’ve embedded the questions right into the videos. Lynda gives an overview of the eBay Buyer... 

eBay announced some significant changes to the selling and buying experience in the US marketplace today. Beginning March 30, sellers across the board will be able to experience lower up-front cost (in some instances zero up-front cost) when listing items on ebay.com . Here’s a look at what’s new for sellers and buyers: New standard rates
… For sellers who list items occasionally, new “eBay Everyday” rates are available. Auction-style... 

This twitter session contains non-GAAP measures relating to the company’s performance. You can find the reconciliation of those measures to the nearest comparable GAAP measures here . This Twitter session may make forward-looking statements relating to our future performance that are based on our current expectations, forecasts and assumptions and involve risks and uncertainties. These statements include, but are not limited to, statements regarding... 

Every company can point to a handful of employees and truly call them experts in their field. The best of the best. I think Dennis Goedegebuure is one of those people at eBay . I’ve had the pleasure of working with Dennis on a few projects over the past two years and I’ve attended more than one of his presentations dedicated to Search Engine Optimization (SEO). So when I saw his in-depth interview on  Read More →